Return and Refund Policy

 

At the CatKit, customer experience is one of our top priorities. We will always do our best to make sure that you completely satisfied and happy with your experience with us. 

 

If your order arrives damaged or missing items:

In the rare occasion that your receive your order damaged or with missing items, please email us at meow@thecatkit.shop or DM us on Instagram @thecatkit.eg with details and photos of the defect within 24 hours of receiving your package. We’ll assess the issue and get back to you within 1-3 business days.